Refund and Returns Policy

Effective Date: July 17, 2026

At ELITEROSE Store, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused, undamaged, and in its original condition.

• It must be returned in the original packaging with all accessories and documentation.

• Proof of purchase or your order number is required.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Clearance or sale items

• Gift cards

• Personalized or custom-made products

• Items marked as non-returnable

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item and packaging so we can resolve the issue as quickly as possible.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Exchanges

We replace items only if they are defective, damaged, or incorrect. If you require an exchange, please contact our customer support team.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

Order Cancellations

Orders may be cancelled before they have been processed or shipped. Once an order has been dispatched, it cannot be cancelled and must instead follow our return procedure.

Contact Us

If you have any questions about our Refund & Return Policy or need assistance with a return, please contact us:

• Address: 35 Nene Gardens, Feltham, United Kingdom, TW13 5PQ
• Email: contact@eliterose.store
• Phone: +447868178309